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Switchboard Operator, Including Answering Service

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JOB OUTLOOK

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What They Do

About This Career

Operates telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

This career is part of the Business Management and Administration cluster Administrative Services pathway.

A person in this career:

  • Operates communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Answers incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Greets visitors, logs them in and out of the facility, assigns them security badges, and contacts employee escorts.
  • Monitors emergency and code alarms, makes emergency announcements, or routes emergency calls to the appropriate location.
  • Records messages, suggesting rewording for clarity or conciseness.
  • Pages individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Relays or routes written or verbal messages.
  • Performs various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
  • Places telephone calls or arranges conference calls as instructed.
  • Processes incoming or outgoing mail, packages, or deliveries.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves making repetitive motions more than one-third of the time
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Regular working hours and limited travel

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Central Communications Specialist
  • Communications Operator
  • Communications Specialist
  • Switchboard Receptionist (SB Receptionist)
  • CBX Operator (Computerized Branch Exchange Operator)
  • Information Specialist
  • PBX Operator (Private Branch Exchange Operator)
  • Telecommunications Clerk
  • Telecommunications Operator