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Order Clerk

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JOB OUTLOOK

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What They Do

Order Clerks Career Video

About This Career

Receives and processes incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

This career is part of the Business Management and Administration cluster Administrative Services pathway.

A person in this career:

  • Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
  • Obtains customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enters this information on order forms.
  • Recommends merchandise or services that will meet customers' needs.
  • Inspects outgoing work for compliance with customers' specifications.
  • Receives and responds to customer complaints.
  • Checks inventory records to determine availability of requested merchandise.
  • Verifies customer and order information for correctness, checking it against previously obtained information as necessary.
  • Computes total charges for merchandise or services and shipping charges.
  • Files copies of orders received, or posts orders on records.
  • Informs customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Weekend work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Hub Associate
  • Materials Specialist
  • Order Analyst
  • Order Entry Administrator (Order Entry Admin)
  • Order Entry Representative (Order Entry Rep)
  • Order Processing Clerk
  • Order Taker
  • Warehouse Person
  • Warehouse Clerk