Customer Service Representative

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AVG. SALARY

$46,090

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EDUCATION

High school (GED) +

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JOB OUTLOOK

Decreasing

Money & Outlook

:

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North Dakota Earnings

Average Annual Wage

$46,090

Entry Annual Wage

$33,120

Experienced Annual Wage

$63,860

Average Hourly Wage

$22.16

Entry Hourly Wage

$15.92

Experienced Hourly Wage

$30.70

Median Hourly Wage

$20.75

North Dakota Regional Earnings

North Dakota Metropolitan Areas Wages

Region Average Entry Level Experienced
Bismarck MSA $46,100 or $22.16/hr $33,990 or $16.34/hr $60,910 or $29.28/hr
Fargo ND-MN MSA $44,700 or $21.49/hr $30,710 or $14.77/hr $62,190 or $29.90/hr
Grand Forks ND-MN MSA $44,320 or $21.31/hr $31,370 or $15.08/hr $61,860 or $29.74/hr
Minot MSA $45,430 or $21.84/hr $34,710 or $16.69/hr $62,790 or $30.19/hr

North Dakota Geographical Areas Wages

Region Average Entry Level Experienced
East North Dakota nonmetropolitan area $50,370 or $24.22/hr $34,650 or $16.66/hr $75,550 or $36.32/hr
West North Dakota nonmetropolitan area $50,150 or $24.11/hr $29,290 or $14.08/hr $77,050 or $37.04/hr

North Dakota's Employment and Outlook (State-wide)

Outlook Decreasing
Growth rate is estimated to be -5%
Job Openings 774 estimated annual job openings
Employment 6,291 were employed in this occupation
Industries Large concentrations of this occupation are found in these industries
  • Insurance carriers (NAICS524100) (30.79%)
  • Travel arrangement and reservation services (NAICS561500) (7.29%)
  • Agencies, brokerages, and other insurance related activities (NAICS524200) (5.67%)
  • Business support services (NAICS561400) (5.53%)
  • Computer systems design and related services (NAICS541500) (3.01%)

North Dakota's Regional Employment and Outlook

Regions with decreasing outlook (negative growth rate expected)

Region Employment Projected Growth Rate Annual Openings (growth) Annual Openings (replacement) Annual Openings
Region 1 352 -1% 46 46
Region 2 700 -10% -7 88 81
Region 3 150 -9% -1 19 18
Region 4 687 -11% -7 86 79
Region 5 2,683 -2% -6 350 344
Region 6 241 -11% -3 30 27
Region 7 1,102 -5% -5 142 137
Region 8 216 -6% -1 28 27

National Earnings

Average Annual Wage

$45,380

Average Hourly Wage

$21.82

Average Annual Range

$30,690 to $62,730

Note: variations in salaries reflect differences in size of firm, location, level of education and professional credentials.

Where do these numbers come from?


National Employment and Outlook

Outlook decreasing
  The employment change from 2023 to 2033 is estimated to be -5%.
(The National average for all occupations is +4%)
Job Openings large number
  A total of 36530 average annual openings are expected for this occupation between 2023 and 2033.
(The National Average for all occupations is 1,724 openings)
Employment very large occupation
  This was a very large occupation in the United States, employing 2,954,600 workers in 2023.
(The National average for all occupations is 150,944 workers)
Growth Declining growth
  There is expected to be less demand for customer service representatives, especially in retail trade, as their tasks continue to be automated. Self-service systems, social media, and mobile applications enable customers to do simple tasks without interacting with a representative. 
Industries Large concentrations of this occupation are found in these industries
  • Finance and insurance (NAICS520000) (18.5%)
  • Retail trade (NAICS44-450) (17.3%)
  • Administrative and support and waste management and remediation services (NAICS560000) (16.1%)
  • Administrative and support services (NAICS561000) (15.8%)
  • Insurance carriers and related activities (NAICS524000) (11.3%)
  • Business support services (NAICS561400) (9%)
  • Professional, scientific, and technical services (NAICS540000) (6.6%)
  • Wholesale trade (NAICS420000) (6.2%)