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What They Do

Concierges Career Video

About This Career

Assists patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

This career is part of the Hospitality and Tourism cluster Lodging pathway.

A person in this career:

  • Provides directions to guests.
  • Makes reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtains tickets to special events.
  • Provides information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Makes travel arrangements for sightseeing or other tours.
  • Provides business services for guests, such as sending or receiving faxes or shipping packages.
  • Arranges childcare services for guests.
  • Orders flowers for guests.
  • Picks up and delivers items or runs errands for guests.
  • Carries out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
  • Receives, stores, or delivers luggage or mail.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves standing more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Rotating shift work
  • Weekend work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Activities Concierge
  • Chef Concierge
  • Club Concierge
  • Conference Concierge
  • Guest Service Agent — Provides efficient and effective front desk service by handling hotel reservations, greeting arriving guests, providing information and offering assistance.
  • Hotel Concierge
  • Lobby Concierge
  • Certified Concierge
  • Front Desk Agent
  • Personal Assistant