Personal Service Workers Supervisor

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AVG. SALARY

$47,370

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EDUCATION

High school (GED) +

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JOB OUTLOOK

Stable

What They Do

First-Line Supervisors of Personal Service Workers Career Video

About This Career

Supervises and coordinates activities of personal service workers.

This career is part of the Human Services cluster Personal Care Services pathway.

A person in this career:

  • Trains workers in proper operational procedures and functions and explains company policies.
  • Meets with managers or other supervisors to stay informed of changes affecting operations.
  • Assigns work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Recruits and hires staff members.
  • Resolves customer complaints regarding worker performance or services rendered.
  • Takes disciplinary action to address performance problems.
  • Inspects work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Investigates employee complaints and resolves problems following management rules and regulations.
  • Observes and evaluates workers' appearance and performance to ensure quality service and compliance with specifications.
  • Directs or coordinates the activities of workers, such as hotel staff or hair stylists.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Exposed to hazardous situations involving possible injury such as cuts, bites, stings, and minor burns more than once a month
  • Work in this occupation requires being inside most of the time
  • Sound and noise levels are loud and distracting

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Rotating shift work
  • Weekend work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Aquatics Supervisor
  • Bar and Restaurant Manager
  • Clinical Care Coordinator
  • Clinical Coordinator
  • Clinical Services Program Manager
  • Housekeeping Supervisor
  • Adult Family Home Program Manager
  • Direct Care Supervisor
  • Resident Care Supervisor